Refund Policy

1. Free Trial Period

All paid Courierify plans (Starter at $9.99/month and Pro at $19.99/month) include a 3-day free trial. During the trial period:

• You have full access to all features included in the plan
• You will not be charged during the trial period
• If you uninstall Courierify or downgrade to Free before the trial ends, you will not be charged
• After the 3-day trial, your subscription automatically converts to a paid monthly plan and the first charge is applied

We encourage you to thoroughly evaluate Courierify during the free trial period before your subscription converts to paid.

2. General Refund Policy

Courierify subscriptions are billed monthly in advance. We do not provide prorated refunds for unused portions of a billing period. When you cancel your subscription:

• Your paid plan remains active until the end of the current billing period
• You retain full access to paid features until your subscription expires
• No refund is issued for the remaining days in the billing period
• After expiry, your store reverts to the Free plan (300 bookings/month)

3. Exceptions

We will consider refund requests on a case-by-case basis in the following circumstances:

• Duplicate charges: If you were charged twice for the same period due to a technical error
• Service unavailability: If Courierify was inaccessible for a significant portion of a billing period due to issues on our side, we may offer a credit or partial refund
• Accidental renewal: If you were unaware your trial had converted to paid and contact us within 48 hours of the first charge, we will review your request

To request a refund under these circumstances, contact us using the details in Section 7 with your Shopify store URL and details of your request.

4. Billing Disputes

If you believe you have been incorrectly charged, please contact us before initiating a chargeback with your bank or payment provider. We will investigate and resolve legitimate billing errors promptly.

Chargebacks initiated without prior contact may result in immediate suspension of your Courierify account pending resolution.

5. Cancellation

You can cancel your Courierify subscription at any time by:

1. Going to your Shopify Admin → Apps → Courierify
2. Selecting "Manage subscription" and choosing to downgrade or cancel
3. Or by uninstalling Courierify from your Shopify store

Cancellation is effective at the end of your current billing period. You will not be charged for subsequent periods.

6. Shopify Billing

Courierify subscriptions are processed through Shopify's billing system. All charges appear on your Shopify invoice. Shopify handles payment processing — Courierify does not store or process your payment card details.

For billing issues specifically related to how Shopify processes charges (e.g., currency conversion, payment method issues), you may need to contact Shopify support directly at help.shopify.com.

7. Contact

For refund requests, billing questions, or disputes:

• Contact form: courierify.app/contact — select "Pricing & plans" as the topic
• Demo & support: calendly.com/courierifyapp

We aim to respond to all billing enquiries within 1 business day.