The Problem
Why this matters.
Customers sometimes place the same order multiple times by accident, or use the same address across multiple accounts. Without detection, stores fulfil both orders — doubling the courier cost and creating a return.
How It Works
1
Orders scanned on arrival
As orders arrive in Shopify, Courierify checks each new order against recent orders for matching signals: same phone number, same address, same product combination within a configurable time window.
2
Flagged for review
Suspected duplicates are flagged in the Courierify order view with the reason and the matching order ID — before any booking happens.
3
Team reviews and decides
Your team confirms the duplicate and cancels the extra order, or marks it as legitimate if the signals are coincidental (e.g. family members at the same address).
Key Benefits
What you gain.
Prevent double fulfilment costs
Each avoided duplicate saves two courier fees — the one you cancel plus the return cost you'd have incurred.
Available on all plans
Duplicate order detection is included on all Courierify plans including Free.
Analytics included
Duplicate detection data appears in the analytics dashboard, letting you quantify how much this detection saves over time.
Configurable matching rules
Adjust the time window and matching sensitivity to suit your store's order patterns.
FAQ
Common questions about Duplicate Order Detection.
Courierify checks for matching phone number, delivery address, and product combination within a configurable time window (default 24 hours). All three matching or two matching with a short time gap triggers a flag.
Yes — duplicate order detection is available on all plans including Free.
Yes — for example, two people at the same address ordering separately. This is why flagged orders go to a review queue rather than being auto-cancelled. Your team makes the final call.
No — Courierify flags suspected duplicates for human review. Auto-cancellation would risk cancelling legitimate orders.