The Problem
Why this matters.
Pakistani COD stores frequently encounter customers with a history of refusing deliveries, providing fake addresses, or placing duplicate orders across multiple stores. Without cross-merchant data, each store encounters these customers blind.
How It Works
1
Cross-merchant risk database
Courierify aggregates anonymised RTO and delivery behaviour data across its merchant network to build risk profiles — without sharing any personally identifiable information between stores.
2
Orders scored automatically
When a new Shopify order is placed, the customer's phone number and address are checked against the risk database. Orders are scored and flagged if they exceed configurable thresholds.
3
Act before shipping
Flagged orders appear in a review queue. Your team decides whether to confirm via WhatsApp, request prepayment, apply a different courier, or cancel.
Key Benefits
What you gain.
Cross-merchant intelligence
See risk patterns that no single store could detect alone — customers who RTO regularly across the network.
Reduce wasted COD fulfilment
Every avoided RTO shipment saves courier cost, COD fee, and the opportunity cost of tied-up inventory.
Feeds into Booking Engine
Risk score is available as a routing condition in the Booking Intelligence Engine — automatically routing risky orders to lower-cost couriers or manual review.
Privacy-preserving
Risk scoring uses anonymised behavioural signals — no PII is shared between merchants.
FAQ
Common questions about High-Risk Customer Identification.
Risk scores are based on anonymised delivery outcome data — RTO rates, non-answer rates, and refusal patterns — associated with phone numbers and delivery zones. No personal names or payment data are shared between merchants.
Yes — you can set what risk score level triggers a flag, allowing you to tune sensitivity to match your business's risk tolerance.
High-risk customer identification is a Pro plan feature.
Common responses include sending a WhatsApp confirmation message before booking, requesting prepayment, applying a lower-cost courier, or cancelling the order if other signals confirm the risk. Courierify surfaces the flag — the decision remains with you.