The Problem
Why this matters.
"Where is my order?" (WISMO) is the most common support query for ecommerce stores. Sending customers to a generic courier tracking portal breaks brand trust and fails to answer the question clearly.
How It Works
1
Configure your brand once
Add your logo, colors, store name, and custom messaging in Courierify settings. One-time setup.
2
Customers get a branded URL
Every order confirmation can include a link to your branded tracking page at a custom domain — not a generic courier URL.
3
Real-time status displayed
The tracking page pulls live status from Courierify (which syncs from courier APIs) and displays it in a clean, branded interface.
Key Benefits
What you gain.
Reduce support tickets
Customers who can self-serve their tracking query never need to contact your team — directly reducing WISMO support volume.
Brand consistency
The post-purchase experience feels like an extension of your store, not a courier's generic portal.
Available on all plans
Branded tracking page is included on the Free plan — no upgrade required.
Works with all couriers
One tracking URL for all connected couriers — the page handles the status display regardless of which courier fulfilled the order.
FAQ
Common questions about Branded Customer Tracking Page.
Custom domain support for the tracking page is available. Contact us to configure a custom subdomain like track.yourstore.com.
Yes — branded tracking page is included on all plans including Free.
The page shows current shipment status, a timeline of tracking events, estimated delivery information (where available from the courier), and your store's branding.
Custom call-to-action elements on the tracking page are on the product roadmap.