The Problem
Why this matters.
Most Pakistani store owners run WhatsApp manually — sending order confirmation messages one by one, following up on failed deliveries from personal phones, and trying to recover abandoned checkouts by hand. This doesn't scale.
How It Works
1
Connect Official WhatsApp Business API
Courierify uses the Official WhatsApp Business API — approved templates, no ban risk, proper business account. We guide you through setup during onboarding.
2
Configure your automation flows
Choose which events trigger messages: order placed, order shipped, delivery attempted, delivery failed, return initiated. Customise message content within WhatsApp's approved template framework.
3
Messages send automatically
When a trigger event fires — a new Shopify order, a courier status update, a shipper advice — the corresponding WhatsApp message is sent immediately without any manual action.
Key Benefits
What you gain.
Official API — no ban risk
Courierify uses the Official WhatsApp Business API, not unofficial automation tools that risk account bans.
Reduce RTO with confirmations
Order confirmation messages that capture customer consent before shipping dramatically reduce RTO on unconfirmed COD orders.
Auto return reason collection
When a delivery fails, automatically ask the customer via WhatsApp why — and use their response to decide whether to reattempt or process a return.
Abandoned checkout recovery
Reach customers who left without completing purchase with timely, personalised follow-up messages that recover lost revenue.
FAQ
Common questions about WhatsApp Automation.
Yes — Courierify exclusively uses the Official WhatsApp Business API. This means your messages use approved templates, your account is a verified business, and there is zero risk of being banned for automation.
The Starter plan includes up to 900 messages per month. The Pro plan includes unlimited WhatsApp messages. Note that WhatsApp charges a per-conversation fee directly — Courierify does not add a markup on top of this.
Courierify includes pre-built flows for: order confirmation, delivery status updates (dispatched, in transit, delivered, failed), return reason collection, automated reattempt scheduling, and abandoned checkout recovery.
Yes — within the constraints of WhatsApp's approved template framework, you can customise message content, include your store name, and add order-specific variables like the customer's name and order number.
Customer replies to confirmation messages (confirming or declining an order) are captured by Courierify and reflected on the Shopify order — so your team or automated rules can act on them.