The Problem
Why this matters.
When a delivery fails, couriers generate a "shipper advice" asking what to do next. Most stores receive these via email or courier portal and manually log their responses — a slow process that leads to delayed reattempts and unnecessary returns.
How It Works
1
Exceptions surface automatically
When a courier raises a shipper advice (failed delivery, wrong address, customer unavailable), it appears in Courierify's advice queue linked to the Shopify order.
2
Review and decide
See the exception reason, the order details, and any customer contact history. Make an informed decision: reattempt, hold for customer confirmation, or process as return.
3
Instruction sent to courier
Your decision is communicated directly to the courier via API — no phone calls, no emails, no portal logins.
Key Benefits
What you gain.
Faster exception resolution
Acting on shipper advices the same day they arrive reduces the window for unnecessary returns and RTO charges.
No courier portal switching
Every exception across all couriers is managed from one Courierify screen inside Shopify.
Pairs with WhatsApp automation
Use WhatsApp Automation to contact the customer automatically before acting on the advice — collecting updated delivery instructions.
Full audit trail
Every action taken on a shipper advice is logged against the Shopify order for complete traceability.
FAQ
Common questions about Shipper Advice Management.
Couriers that expose an advice API (including most major Pakistani couriers like TCS, Leopards, PostEx, and BlueEx) support automated responses. For couriers without this API, Courierify surfaces the advice with the information needed to contact them manually.
Yes — you can select multiple pending advices and apply the same action (e.g. reattempt all) in one operation.
Shipper advice management is available on Starter and Pro plans.
Faster responses to shipper advices mean more reattempts happen within the courier's window, and pairing with WhatsApp automation to collect updated instructions from the customer dramatically increases final delivery success rates.